Lean Six Sigma
What is Lean Six Sigma? 

Lean and Six Sigma are two systematic methods focused on Continuous Improvement to increase Customer Value by streamlining organizational processes, reducing variation to stabilize day-to-day operations and increase product quality (reduce product and service defects).  Both, Lean and Six Sigma are proven methodologies that increase efficiency, effectiveness and quality, while saving time and millions of dollars without increased capital investment. Together they encompass a comprehensive, holistic approach to do more with what you have or less.  Lean Six Sigma emphasizes cross-functional, cooperative problem solving, systems thinking, quality management and continuous improvement.  Lean Six Sigma integrates principles of business, statistics and engineering to achieve measurable results across the entire Value Chain. Lean Six Sigma is applicable across every discipline including: Design, Production, Sales, Service, Finance, Marketing and Administration.  

Lean Six Sigma methods help organizations deliver more differentiated Value by helping them become more customer, team and performance oriented.   Organizations can expect productivity increases of 20%-50% in as little as 90 days, with defect rates dropping, over time, to near zero.  Organizations increase customer/patient outcomes, satisfaction, loyalty. advocacy and quality of life in ways that significantly reduce costs.

What is Lean? 

Lean is a proven approach to increase customer Value by streamlining operations and bringing stability and predictability to organizational performance through reducing Waste. Lean is about continuous improvement - increasing Value-Added activities, while reducing or eliminating Non-Value Added activities (Waste).  It emphasizes economies of flow over economies of scale. The Lean approach provides individuals and organizations with an organizational philosophy with systematic methods to not only survive, but to thrive in a global economy; a global economy that demands organizational methods that are more flexibile and adaptable to produce higher quality, faster delivery and lower prices. Specifically, 

  • Lean focuses on customer requirements (VOC).
  • Lean marries the VOC with the VOM (Voice of the Market) and the VOP (Voice of the Process) to produce higher Customer and Organizational outcomes.
  • Lean dramatically increases flow through reducing waste. 
  • Lean reduces time and resources, reducing costs.
  • Lean reduces inventory and floor space requirements. 
  • Lean creates more robust production systems. 
  • Lean improves layouts for increased flexibility. 
  • Lean emphasizes a visual workplace, so performance is easily observed and measured, so defects are identified where and when they occur.
  • Lean gets to Root Causes of problems.
  • Lean changes the workplace from reactive to proactive.
  • Lean increases workplace, employee and patient safety.
  • Lean replaces individual Blame and Shame with a focus on the Process.
  • Lean increases employee engagement and satisfaction.

What is Six Sigma? 

Six Sigma is a proven approach to reduce Variation.

Six Sigma provides tangible benefits: 

  • Six Sigma reduces costs by 50% or more through a self-funded approach to improvement.  
  • Six Sigma gives a better understanding of customer requirements and how to meet them. 
  • Six Sigma variation reduction results in improved quality performance. 
  • Six Sigma develops robust products and processes

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The Baldrige National Quality Program is based on Lean Six Sigma methodologies
Jack Welch 
Six Sigma