About Charles
Charles Shillingburg MBA, CLSSBB, CLSSS

Charles brings a multi-disciplinary approach to continuous improvement, organizational development and success.  He is a Customer Satisfaction/Quality measurement expert, Certified Lean Six Sigma Black Belt (CLSSBB), Lean Six Sigma Sensei (CLSSS) and Customer Satisfaction Expert Witness.  He has more than thirty years of experience in the Continuous Improvement arena spanning countless industries, including:Consumer Package Goods, Retail, Automotive, Healthcare, Publications/Media, Government, Banking/Finance, Insurance, Non-profits, Real Estate, Telecommunications, Consumer Electronics, Airlines and many more.

Charles Shillingburg is an expert in Continuous Improvement and Quality Management.  He combined his experience in Corporate Development at Noxell Corporation (Cover Girl Makeup) and J.D. Power & Associates with with Systems Thinking and Lean Six Sigma manufacturing approaches to develop his Interim Outcomes, Total Brand Approach.  This approach is a comprehensive, flexible and adaptable approach to Brand (and organizational) development and success.  The approach effectively links operational tactics to strategic objectives and has been successfully utilized, since 1994, by medium and large size corporations to identify and prioritize improvement efforts, measure performance and improve business performance.

Charles teaches undergraduate and graduate level courses in Marketing, Public Relations and Operations Management. He holds a Global MBA from the Thunderbird School of Global Management, continually rated the number one international business graduate school by US News and World Report.  He has also served as an AQA/Baldrige Examiner.

He has published numerious articles on Marketing and Operational Excellence in leading industry journals and is a co-author of Driving Operational Excellence.  He is a member of the Southwest Alliance for Excellence (SAE), the National Patient Safety Foundation and the Phoenix Committee on Foreign Relations.

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Charles Shillingburg can be reached at

​Charles Shillingburg can be reached at: 

602 478-0046

10401 N Cave Creek Road
Ste 180
Phoenix AZ 85020